Process Communication Model2025-05-13T10:03:11+02:00

What is PCM?

Process Communication Model (PCM) is the tool to make a daily difference

Can Process Communication Model really help? You have meetings, take calls, and stay up-to-speed with e-mails and apps. But how can you truly connect in a world that’s always on? And how can you create an environment in which your team will thrive and build on each other’s strengths? The Process Communication Model® (PCM) is the premier tool for decoding human interactions. As leaders and colleagues, you can learn to speak each other’s language and contribute to a workplace that leverages differences for the better.

PCM; Process Communication Model;

Practical results, every day

This is not your average communication training. Process Communication Model is practised in 54 countries by leading organizations, such as NASA, L’Oréal, Pixar, and BMW, serviced by a network of over 5,700 certified trainers and coaches.

Here’s what Process Communication Model can do for your organization

Inclusive, individual leadership

If you know each of your team members’ unique set of needs, you’ll know how to connect to and motivate everyone in their own way.

Less stress, more energy

Practising PCM will help your employees turn potentially negative conversations, situations, or actions into positive, productive work.

Increased operational effectiveness

Reducing miscommunication leads to more efficient teams.
Less confusion, more clarity. Less talk, more action.

Practice PCM in four steps:

Discover the art and science of adaptive communication – this is not your average communication training…

PCM differentiates among six personality types, which we all have within us: Thinker, Persister, Rebel, Promoter, Harmoniser, and Imaginer. Each type has its own strengths and preferences. A different combination of the six types takes centre-stage in every one of us.

Connect to the best in yourself and others

Use PCM to identify and leverage our differences. And make a difference for yourself and others. Big and small. Every day.

Feedback about PCM

Bill Clinton

The 42nd President of the United States.

Bill Clinton

„Taibi Kahler is a genius. He knows more about personality dynamics than anyone else in the world.”

Dr. Terence McGuire

Former chief psychiatrist at NASA for human spaceflight

Dr. Terence McGuire

„Life’s a people business, and I have found PCM not only the best flashlight to illuminate dark interpersonal pathways, but also to clarify the better options for rendering support. […] PCM, both with NASA and in daily activity has become for me like MacGyver’s swiss army knife, always with me and endlessly useful”

Katherine Sarafian

Producer at PIXAR Animation Studios and certified PCM trainer

Katherine Sarafian

„My PCM experience was hugely useful in helping me manage the film making journey over six years. It’s been such a valuable tool!”

Let’s start your PCM journey

I would be happy to create a custom plan for your team or organization. We’ll make it more than just a communication training or stress-management tool: it will become a journey into self-awareness, better connection and stronger relationships, for better work outcomes, lower turnover and higher profits.

Discover your personality with the PCM Profile

Get to know your individual strengths, needs, and warning signals by completing our validated questionnaire. Enquire about a personalised PCM Profile Debrief with me.

YOUR PCM JOURNEY

Build your skills with PCM training

Learn how to decode yourself and others. Speak everyone’s language and build better relationships – at work and at home.

Train individually or with your team.

Get in touch to build a training programme for your team or join one of my Open PCM Training sessions.

Please use the form at the bottom of the page for any questions you might have. Alternatively, please send me a connection request on LinkedIn HERE. I’d be happy to discuss how PCM can support you and/or your organisation.

What other people say about PCM with Magda

Frequently Asked Questions

What is the meaning of Process Comunication Model?2025-04-23T21:40:41+02:00

The Process Communication Model (PCM) is a psychology-based framework developed by Dr. Taibi Kahler that helps people understand themselves and others through the lens of personality and communication styles. It identifies six basic personality types and four communication channels, enabling individuals to predict their own and others’ behaviors, improve relationships, and foster better team dynamics.

Where can you apply the PCM model?2025-04-23T21:46:09+02:00

PCM is a framework that can support people in their personal and professional lives in being more conscious about themselves (self-awareness being the first step in every growth activity that we do). And when we are more aware of how we are constructed and what it means for us, we can learn more about how we communicate (in regular situations and under pressure). This knowledge will lead us to be better with others: our teams, our colleagues, our employees, our clients and, why not, our significant other, kids, friends, parents.

How can PCM help me?2025-04-23T21:44:09+02:00

The Process Communication Model (PCM) is a powerful tool that can support personal and professional growth in multiple ways:

  • Understand Yourself Better: PCM helps you gain deeper insight into your personality structure, thought patterns, behaviors, decision-making processes, and communication preferences—both how you express yourself and how you prefer to receive messages from others.
  • Manage Stress Effectively: It provides a clear framework for recognizing how different personality types react under stress across three distinct phases—and what happens if the stress isn’t addressed in time.
  • Lead and Manage with Insight: If you’re a manager, leader, or executive, PCM enables you to understand and lead people more effectively by increasing your awareness of why individuals behave the way they do.
  • Improve Relationships: In romantic or close relationships, having both partners’ PCM profiles can reveal communication mismatches and help you understand why conflicts arise—making it easier to reconnect and communicate with empathy.
  • Enhance Your Parenting: PCM helps you better understand your children’s behaviors and needs, allowing you to adapt your parenting style and return more frequently to the healthy “OK-OK” communication zone.
  • Support Clients More Effectively: If you’re a trainer, coach, or mentor, PCM becomes a valuable resource to help clients move past communication blocks, overcome impasses, and navigate challenges more effectively—since many core issues stem from miscommunication.
How can PCM help my business and my team?2025-04-23T21:45:17+02:00

PCM is a deep-dive into the psychology of our personality – our perceptions and filters, our needs, our stressors and motivators. By taking part in the PCM Training, teams learn to better co-operate, understand their differences and potential synergies, prevent stress and conflicts. PCM is the key to decoding human interactions for win-win outcomes.

What are the 6 personality types in Process Communication Model?2025-04-23T21:56:08+02:00

According to the PCM, individual personality structure is composed of six types of personality.

Each of us has all six PCM types of personality defined by Kahler, in differing orders and strengths.

All these personality types are arranged like the floors of a condominium (in the USA a name for an apartment building), with our core or “Base” type at the bottom, moving up through each floor to the least-accessed trait at the top, or attic. The Base is the easiest and most accessible and thus most highly developed personality type in us, which has the strongest influence on our behavior. The weakest and least accessible personality type would be the sixth floor.

Each floor has unique attributes, including a perceptual frame of reference, character strengths, communication and environmental preferences, motivational needs and highly predictable distress behaviours.

Remember: we have all the six Personality Types in us.

The six personality types are: ThinkerPersisterHarmoniserImaginerRebel and Promoter.

The Thinker is an exceptional organiser and a very detailed planner. They value facts and view the world by identifying and categorising people and things. They prize data and information. Their main character strengths are being responsible, logical and organised.

Consequently, they would gladly assume responsibility, which makes them a good to have around individual in both professional and personal relationships. They will structure their ideas logically and explain them quickly and clearly to others. In order to feel good and be efficient, the Thinker needs a structured approach and to be recognized for their thoughts and accomplishments. When in distress, they tend to over control, take responsibility for more than they can handle – as they don’t delegate anymore and will criticise other people’s thinking.

The Persister sees the world through the filter of their values, standards and beliefs. They value trust and view the world by evaluating people and situations through a belief system. They prize loyalty and commitment. Their main character strengths are being dedicated, observant and conscientious.

People often admire their moral conduct and ethics. They are very observant. When communicating with others, the Persister is willing to express his/her opinion and to hear others. In addition, they are extremely dedicated their personal and professional development.

When in distress, they become suspicious, push beliefs and start to preach. They will tend to focus on what is wrong, not what is right.

The Harmoniser is a warm, compassionate person who sees the world through the filter of feelings about people and situations. They value relationships, family and friendship. Their main character strengths are being compassionate, sensitive and warm.

They respect people who recognize the importance of their emotions. They brings empathy and harmony into relationships and in order to feel comfortable he/she needs to be recognized as a person.

When in distress, they tend to make silly mistakes thus, attracting criticism, and become wishy-washy in decision making.

The Imaginer is introspective and imaginative. They value direction and view the world by reflecting about what is happening. They prize privacy and their own space. Their main character strengths are their capacity to be imaginative, reflective and calm.

They often observe themselves and think about life and all possible scenarios of different events. That is why they often need to be alone. When talking to people, they do not give a lot of facts. Rather, they like to analyze as many hypotheses and options as possible before reaching a conclusion.

When in distress, they passively wait, withdrawing and simply “spinning their wheels”.

The Rebel is very creative and tends to find solutions in situations when others see only problems. They value fun and view the world by reacting to people and situations with likes and dislikes. They prize spontaneity and creativity, and in their playful manner are able to turn a boring task into a game. Their character strengths show them as being spontaneous, creative and playful.

They are a source of positive energy and enthusiasm for others and is therefore gladly invited to numerous gatherings.

When in distress, they blame others and will start to delegate inappropriately and without direction.

The Promoter is charming and likeable. They value initiative and view the world by experiencing situations and making things happen. They prize adaptability and self sufficiency and are extremely resourceful and able to find solutions in every situation, as well as to get back on their feet after any setback. Their main character strengths are being adaptable, persuasive and charming.

They see the world through the filter of actions and need dynamic environments to feel comfortable and alive. The Promoter has a direct way of communication and likes to get to the point immediately.

When in distress, they manipulate, break the rules and will expect others to fend for themselves.

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