European study on PCM positive impact

Positive Impact of Process Communication Model Training

I am really happy to share with you the recently published results of a comprehensive new study by Kahler Communications Germany, which demonstrates the positive impact of Process Communication Model training.

The study was conducted in the second half of 2020 and counted with 539 training participants from Austria, Germany Switzerland, Netherlands, Belgium, and New Zealand. They have responded to 19 questions regarding the way they were using the skills gained following their exposure to PCM.

Here’s a glimpse of the Positive impact of Process Communication Model training:

Participants Use What They Learned

This is something that I really relate with. Part of my corporate life, I had been exposed to several interesting trainings. And, one week after the training had finished, I barely remembered what I had learnt. Not with PCM. When I moved to the UK and decided to become a certified PCM trainer, I had more than 2 years since I had participated in the Core Concepts training and I could still remember an apply many of the concepts. And it seems this is “the rule”, with PCM, not the exception.

If one wants to use the Process Communication Model® in everyday life, there are various concepts that are available. On the one hand, these include personality-related aspects such as Personality Types (Thinker, Persister, Harmoniser, Rebel, Promoter, Imaginer), Perceptions, Psychological Needs and Environmental Preferences. On the other hand, there are communication-related aspects such as Channels of Communication, Personality Parts, Distress Sequences and how to deal with them, and Interaction Styles.

  • 79% of those surveyed stated that they use PCM often or sometimes; of the people surveyed, only 5% said they never use PCM.

  • 75% of the respondents use at least one of the PCM concepts once a week. 14 to 30% of the PCM users even use some of the concepts daily.
  • Among those who actively use PCM, over 75% use the concepts at least once a week, even more than a year post-training.  

Participants Use What They Learned

We all know that businesses invest in trainings in order to obtain positive business results. PCM seems to do very well from this point of view:

67% of respondents mentioned they use PCM both professionally and privately, with a further 29% mentioning usage mainly in the professional environment.

In what areas is PCM actively used?

  • Shaping communication – 66% of respondents.

  • Managing conflict – 61% of respondents.

  • In a team context – 57% of respondents.

  • Private relationships – 54% of respondents.

  • Self-management – 44% of respondents.

  • Leadership and management – 43% of respondents.

This extends the findings from an earlier 2017 Global PCM outcomes study, showing the significant positive impact of Process Communication Model training on personal and professional communication skills, teamwork, and leadership skills.

Thus, PCM is useful in a wide variety of contexts, and enhances the impact of other models and theories; for example, in leadership, team development, self-management, in education, partnership and in conflict and stress management.

“PCM supports diversity thinking. Human differences are experienced much more positively with PCM.”

Improved understanding of myself and others

Understanding one’s personality type with PCM sheds light on the way we communicate, how we interact, what motivates us and how we behave in distress. Understanding and appreciating this diversity is of great importance for teams to function at their best. Consequently, PCM is a strong diversity and inclusion tool.

  • 71% of respondents reported that they understand their own behaviour better with PCM.

  • 72% reported a better understanding of the behaviour of those around them.

  • 65% find it easier to accept other people in their different facets.

Thus, PCM is not only a personality and communication model but can also be seen as a diversity model that promotes acceptance and understanding for oneself and others, thus making an important contribution to successful cooperation.

PCM Concepts Are Memorable

PCM is a framework for assessing, connecting, motivating, and resolving conflict with six different personality types. So what are the concepts that were most remembered by participants?

And these are the concepts participants actively use in their day-to-day life:

  • Recognizing different personality types (90%)

  • Channels of communication (50%)

  • Distress sequences (48%)
  • Psychological needs (44%)
  • Perceptions (35%)

Looking at these answers, we can see that participants to recall and apply the most important and helpful PCM concepts.

“Understanding the “human black box” is and remains fascinating: PCM provides clear answers here.”

JOIN MY NEWSLETTER!

...and receive my eBook: "A guide to your stress" free of charge. Use it to better understand your (and other people's) distress behaviours.

In my newsletter, I usually write about Process Communication Model, Emotional Assertiveness and Neuroscience, and how they can help us in our lives.

Please check your Spam/Promotions folders for the sign-up confirmation email. You will only be subscribed after clicking the confirmation link in that email. And don't worry, I hate spam too! You can unsubscribe at any time!